Orlando Auto Repair

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1

We called for an estimate to replace 2 oxygen sensors on our 2004 GMC Envoy. They quoted us part costs that were on average 150.00 for each sensor and then said it would take them 4 hours at a labor cost of 465.00 and then when the woman quoted us the total cost she said it would cost a total of about 1200.00 to do the entire job. Those figures didn't add up. When questioned about length of labor, they also claimed they would have to drop the catalytic converter, which was quite a process. Maybe she wasn't listening when we told her she was talking to an actual mechanic, but the cost of both o2 sensors at our local Autozone for a 2004 GMC Envoy is an average of 50.00 per part and the approximate time for labor to replace them is on average 30 minutes to an hour. At most no one should ever pay a mechanic more than 500.00 to do this, and that is alot...but 1200.00? Needless to say we have purchased the parts ourselves and will plug in and feed the wires through ourselves. Honest 1 Auto is not so honest and after that quote I wonder if their mechanics know what they are doing.

1

We called for an estimate to replace 2 oxygen sensors on our 2004 GMC Envoy. They quoted us part costs that were on average 150.00 for each sensor and then said it would take them 4 hours at a labor cost of 465.00 and then when the woman quoted us the total cost she said it would cost a total of about 1200.00 to do the entire job. Those figures didn't add up. When questioned about length of labor, they also claimed they would have to drop the catalytic converter, which was quite a process. Maybe she wasn't listening when we told her she was talking to an actual mechanic, but the cost of both o2 sensors at our local Autozone for a 2004 GMC Envoy is an average of 50.00 per part and the approximate time for labor to replace them is on average 30 minutes to an hour. At most no one should ever pay a mechanic more than 500.00 to do this, and that is alot...but 1200.00? Needless to say we have purchased the parts ourselves and will plug in and feed the wires through ourselves. Honest 1 Auto is not so honest and after that quote I wonder if their mechanics know what they are doing.

Valerie, giving estimates over the phone is never a good idea as we are unable to see the vehicle and there are a number of things that have to be taken into consideration for a repair. It seems not all the pertinent information was divulged in this case. I believe your vehicle has four oxygen sensors - so which two did you need replaced (Bank 1 Sensor 1 or 2 or Bank 2 Sensor 1or 2)? It's also helpful if we know engine size and if it's 2WD or 4WD. We use industry standard book time when estimating jobs. It's never our intention to misguide our customers and sincerely believe a lot of this could have been avoided if the vehicle was brought in so we could verify what was needed to be replaced.

- Honest-1 Auto Care South Semoran
5

5

I was looking for a good 🚗 repair shop my dother told me about Honest-1 Auto Care., Best choice aber make, Thanks.

5

3

Aunque la atención y el servicio me parecieron muy buenos el día sábado 03/27/21, al solicitar el lunes 29 me volvieran a revisar el sistema de luces, por el cual había pagado el sábado, me querían cobrar de nuevo y me salieron con un presupuesto para terminar de arreglarlas. Sinceramente, me decepcionó bastante esta situación al darme la impresión de haber caído en manos de un servicio que lo quería era atarme a él por el mayor tiempo posible. Lástima.

3

(Translated by Google) Although the attention and service seemed very good to me on Saturday 03/27/21, when requesting on Monday 29, they would recheck the lighting system, for which I had paid on Saturday, they wanted to charge me again and they left me with a budget to finish fixing them. Honestly, I was quite disappointed in this situation by giving me the impression of having fallen into the hands of a service that wanted it to be tied to it for as long as possible. Pity. (Original) Aunque la atención y el servicio me parecieron muy buenos el día sábado 03/27/21, al solicitar el lunes 29 me volvieran a revisar el sistema de luces, por el cual había pagado el sábado, me querían cobrar de nuevo y me salieron con un presupuesto para terminar de arreglarlas. Sinceramente, me decepcionó bastante esta situación al darme la impresión de haber caído en manos de un servicio que lo quería era atarme a él por el mayor tiempo posible. Lástima.

5

5

honest and super good service

2

I was charged extra for inspection after specifying what I needed done. No other actions were needed. They verbally confirmed and agreed with me. Then when the job was finished I was charged over 500 for 2 inspection. Fees on a 300 dollar job. Not happy .

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