We called for an estimate to replace 2 oxygen sensors on our 2004 GMC Envoy. They quoted us part costs that were on average 150.00 for each sensor and then said it would take them 4 hours at a labor cost of 465.00 and then when the woman quoted us the total cost she said it would cost a total of about 1200.00 to do the entire job. Those figures didn't add up. When questioned about length of labor, they also claimed they would have to drop the catalytic converter, which was quite a process. Maybe she wasn't listening when we told her she was talking to an actual mechanic, but the cost of both o2 sensors at our local Autozone for a 2004 GMC Envoy is an average of 50.00 per part and the approximate time for labor to replace them is on average 30 minutes to an hour. At most no one should ever pay a mechanic more than 500.00 to do this, and that is alot...but 1200.00? Needless to say we have purchased the parts ourselves and will plug in and feed the wires through ourselves. Honest 1 Auto is not so honest and after that quote I wonder if their mechanics know what they are doing.
Valerie, giving estimates over the phone is never a good idea as we are unable to see the vehicle and there are a number of things that have to be taken into consideration for a repair. It seems not all the pertinent information was divulged in this case. I believe your vehicle has four oxygen sensors - so which two did you need replaced (Bank 1 Sensor 1 or 2 or Bank 2 Sensor 1or 2)? It's also helpful if we know engine size and if it's 2WD or 4WD. We use industry standard book time when estimating jobs. It's never our intention to misguide our customers and sincerely believe a lot of this could have been avoided if the vehicle was brought in so we could verify what was needed to be replaced.
- Honest-1 Auto Care South Semoran