Orlando Auto Repair

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(407) 479-3063updated hours:
Mon - Fri: 8:00 AM - 6:00 PM
Sat: 8:00 AM - 4:00 PM
5

Excellent customer service.

5

Fast and friendly service.

5

5

An outstanding staff ; very friendly and knowledgeable. Service was excellent; diagnostic and repair were done in a very timely manner as promised. And the cost was great!! Will definitely return for future services. Hats off to JR and Will. Mrs. Moore

5

I am happy to find a auto care shop that goes out of its way to help customers! The extra effort by JR and the team to get my car back to me so I could make important medical appointments was over the top and an unexpected blessing! Think I have found a keeper when I need my car serviced! Check them out!

5

1

5

I was in town for conference and Honest-1 took care of me and my car so well that I wish they were back in my how town. They kept me informed worked with my warranty company and did a great job not only on my car but as my advocate with the adjuster. I highly recommend them.

5

Had a great experience! Eli has awesome customer service. He was very helpful and honest. My car is running great. Definitely recommend.

1

HATED IT! I went in & let JR at the front desk know that my ac was out & another company sent me to them as an outsource. I mentioned that I previously had my ac fixed with a dealership. He says, “well you have to take it back to them”. I let him know that I believed it was my ac blower again but wasn’t sure. That I had the paper work to compare after diagnostic. My warranty would have covered the diagnostic fee & we would have known for sure if it was the ac blower or another part. But instead of hearing me out JR preferred to go back & forth about him being the General Manager & knowing the rules. Once I got to the dealership, They ofcourse asked if I knew exactly what it was because if it wasn’t the blower, I’d have to pay $295+tax for the diagnostic. Which could have been avoided if JR would have took in my vehicle & atleast ran the test, I’m sure even if it was out of pocket, it would have been less than $300. I did prefer not to go back to him in the end because he was so argumentative instead of helpful…. I didn’t want anything messed up purposely on my car (it happens). I knew it was going to be a mess because when I told him who sent me & that I had an appointment at 2 he laughed and said “oh so you don’t have an appointment, & you can’t wait for it, it’ll have to stay and idk how long it’ll take”. Yeah, no I did NOT like this place because of Mr. JR General Manager! He may be nicer to others but on this particular day he was bitter, argumentative, & wanted to make sure I knew he was G.M. I have no problem listening to the professionals, but before he could even use his skills he was rude.

Jessica, I'm sorry we did not meet your expectations and were not successful in giving a clear explanation of our process to you. We value you as a customer and believe if we had exercised a bit of patience, we may have been able to communicate more clearly and possibly earn your business. If you would like to discuss this further, please contact me at (407) 479-3063.

- Honest-1 Auto Care South Semoran
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