The day started out so great heading for Orlando MCO to pick up our relatives. We were approximately 200 ft from the arrival point when we encountered a very large steel cylinder in our lane. We had no where to go but to drive over it and the car immediately started smoking and oil was pouring out all over the road. We pulled over to the side and turned off the car. We then called AAA road service and they dispatched a tow truck and contacted the nearest AAA member service station, Honest 1 Auto Care, South Semoran. We were all shook-up, so worried about what had just happened and in addition we were concerned because we didn't know anything about the auto shop we were going to encounter, except that AAA sent us there. We met Woody who told us they would assess the damage within the hour. Woody and his staff checked out the problems and allowed us go to the car while it was on the lift so they could show us and explain what the damage was. We couldn't believe our eyes...there was a hole in the oil pan and part of the starter was missing. Woody immediately picked up the phone and called for all of the parts to expedite the completion of the job as soon as possible. While we were waiting there were other service transactions taking place and after listening to several other customers work through and resolve their auto repairs with Woody we knew that we were in the right hands and the right place. We can't tell you what a relief it was knowing we were in the best hands possible to resolve our crisis! Woody and Maria had such a calming effect, they answered all our questions with concern while we were in a very shook-up state. Woody even helped with getting the insurance adjuster there so we could get the car repair done and pick the car up on schedule. Confidence, Care & Expert Auto Repair Service, they are truly Honest-1 based on our experience. We would definitely return to Honest-1 should we need service in the Orlando area. Our car is working great and you would never know that it (or we) had gone through such an ordeal.
Joy, we're glad to know we were able to get your repairs done expeditiously and get you back on the road safely. We certainly appreciate your vote of confidence and will continue to strive to give excellent service.
- Honest-1 Auto Care South Semoran