Orlando Auto Repair

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(407) 479-8327updated hours:
Mon - Fri: 8:00 AM - 6:00 PM
Sat: 8:00 AM - 4:00 PM
1

We called for an estimate to replace 2 oxygen sensors on our 2004 GMC Envoy. They quoted us part costs that were on average 150.00 for each sensor and then said it would take them 4 hours at a labor cost of 465.00 and then when the woman quoted us the total cost she said it would cost a total of about 1200.00 to do the entire job. Those figures didn't add up. When questioned about length of labor, they also claimed they would have to drop the catalytic converter, which was quite a process. Maybe she wasn't listening when we told her she was talking to an actual mechanic, but the cost of both o2 sensors at our local Autozone for a 2004 GMC Envoy is an average of 50.00 per part and the approximate time for labor to replace them is on average 30 minutes to an hour. At most no one should ever pay a mechanic more than 500.00 to do this, and that is alot...but 1200.00? Needless to say we have purchased the parts ourselves and will plug in and feed the wires through ourselves. Honest 1 Auto is not so honest and after that quote I wonder if their mechanics know what they are doing.

Valerie, giving estimates over the phone is never a good idea as we are unable to see the vehicle and there are a number of things that have to be taken into consideration for a repair. It seems not all the pertinent information was divulged in this case. I believe your vehicle has four oxygen sensors - so which two did you need replaced (Bank 1 Sensor 1 or 2 or Bank 2 Sensor 1or 2)? It's also helpful if we know engine size and if it's 2WD or 4WD. We use industry standard book time when estimating jobs. It's never our intention to misguide our customers and sincerely believe a lot of this could have been avoided if the vehicle was brought in so we could verify what was needed to be replaced.

- Honest-1 Auto Care South Semoran
5

5

I was looking for a good 🚗 repair shop my dother told me about Honest-1 Auto Care., Best choice aber make, Thanks.

5

3

Aunque la atención y el servicio me parecieron muy buenos el día sábado 03/27/21, al solicitar el lunes 29 me volvieran a revisar el sistema de luces, por el cual había pagado el sábado, me querían cobrar de nuevo y me salieron con un presupuesto para terminar de arreglarlas. Sinceramente, me decepcionó bastante esta situación al darme la impresión de haber caído en manos de un servicio que lo quería era atarme a él por el mayor tiempo posible. Lástima.

3

(Translated by Google) Although the attention and service seemed very good to me on Saturday 03/27/21, when requesting on Monday 29, they would recheck the lighting system, for which I had paid on Saturday, they wanted to charge me again and they left me with a budget to finish fixing them. Honestly, I was quite disappointed in this situation by giving me the impression of having fallen into the hands of a service that wanted it to be tied to it for as long as possible. Pity. (Original) Aunque la atención y el servicio me parecieron muy buenos el día sábado 03/27/21, al solicitar el lunes 29 me volvieran a revisar el sistema de luces, por el cual había pagado el sábado, me querían cobrar de nuevo y me salieron con un presupuesto para terminar de arreglarlas. Sinceramente, me decepcionó bastante esta situación al darme la impresión de haber caído en manos de un servicio que lo quería era atarme a él por el mayor tiempo posible. Lástima.

5

5

honest and super good service

2

I was charged extra for inspection after specifying what I needed done. No other actions were needed. They verbally confirmed and agreed with me. Then when the job was finished I was charged over 500 for 2 inspection. Fees on a 300 dollar job. Not happy .

1

To be Honest as you call your Business: Honest 1 Auto care, that's lie: 1. On March 2nd my truck running and with ABS and Brakes light on, went I got there, l told them, I came slowly, because I got problems with those light and I ask for diagnostic, I thought they would put the computer, but they not, and for diagnostic to spendcen($100 when other mechanics charges $30- 60). 2. Ok I said I need fix truck (is my working vehicle). One of those mechanics take my truck to running diagnostic( I thought they would put the computer to diagnostic) in less the 1000' from the local the truck was broke with the driveshaft off from the transmission (certificate mechanics knowns better than that) the truck was broke in the middle of the road, I was in the taller waiting for the diagnostic, went someone came to the shop to telling to the owner, his truck was broke in the middle of the road, I walked to there to look( was close to shop), I was in the road with my truck broken and I saw the owner came to the "certificate mechanics" to telling something, they left and leave me there with the situation, not body told me about the situation (you can't leave any vehicle in the middle of the road, will be worth, they told me after the situation) the case was they call me 20 minutes later and the towing will be there to pick your broken truck and your have to paid( can you believe that and then wait like 30min). Once the towing guy came to pickup my broken truck, we went back to the shop, guess what the shop was close (not body told they close at 5pm, I saw a sign said close at 6pm), I was calling to the shop with no answer, I felted completely abandoned with no answer (already paid $50 to towing guy, raining with my broken truck, image you in the situation and you call your business: "Honest 1" pls come what the heck). 3. Next 3 week I was waiting to fix the truck( in that time they explained the situation from "certificate mechanics" why that happens). They ordered the new driveshaft, because the original was broken (the yoke falls off from the transmission) and came with factory damage, in the end for long or short story, 2 day ago they fixed something they were broken, charges me most $1500 for that and still my first diagnostic (ABS and Brakes lights) never get fix and now they said will loose the warranty on the driveshaft because my truck has 2"lift kik (they don't have any clue about it) and ask me for good reviews, you know what's insane they got symbol of Christianity like some Bible verses and they call them self "Honest 1 Auto Care". That is incredible!!!

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